Shipping policy

SHIPPING POLICY

Last updated: 9 November 2026

SHIPPING DESTINATIONS

We ship to destinations supported at checkout. Available delivery services depend on the product and delivery address.

Please enter a complete and accurate address, including any apartment or unit number and postal code.

SHIPPING CHARGES

Shipping charges and any available free-shipping offers are displayed before you complete payment.

If an optional express or upgraded service is available, its price and applicable delivery estimate will be shown before you select it.

PROCESSING AND DELIVERY ESTIMATES

Orders are generally prepared for dispatch within 1–2 business days.

Estimated total delivery time is generally 5–15 business days from order confirmation, including normal processing time.

Business days are Monday to Friday, excluding public holidays.

If a product page, checkout or your order confirmation provides a more specific delivery commitment, that commitment applies to your order.

Estimates may be affected by the delivery destination, carrier disruptions, customs processing, public holidays or severe weather. These circumstances do not remove our obligations under applicable consumer law.

DELAYS

If we become aware that we cannot meet an agreed delivery time, we will contact you with an update and explain the available options, including cancellation and a refund where applicable.

We will obtain your agreement to a revised delivery arrangement where required by law.

TRACKING

When tracking is available, we will send the details after dispatch. A tracking number may take some time to show the carrier's first scan.

Some orders may arrive in separate parcels. We will provide available tracking information for each parcel.

DELIVERY PROBLEMS

Contact velamode@yeah.net if your parcel appears lost, arrives damaged, or is marked as delivered but cannot be located.

Include your order number and a description of the problem. We will investigate with the carrier or fulfilment provider and arrange an appropriate resolution.

ADDRESS CHANGES

Contact us immediately if you notice an address error. We will try to correct it before dispatch.

Changes may no longer be possible once the parcel has entered the carrier's network. Any additional reshipping charge will be explained and agreed before it is incurred.

DISPATCH AND RETURN ADDRESSES

Our business address is a correspondence address. It does not mean that every order is dispatched from that address.

For returns, please contact us for the correct return address and prepaid return instructions. Refer to our Return and Refund Policy.

CONTACT

MERIDIAN THREADS LTD
Email: velamode@yeah.net
Phone: +44 7926 526507

Suite 508, 61 Bridge Street
Kington
HR5 3DJ
United Kingdom