Terms of service
TERMS OF SERVICE
Last updated: 9 November 2026
ABOUT US
This online store is operated by MERIDIAN THREADS LTD. References to “we”, “us” and “our” mean MERIDIAN THREADS LTD.
These Terms apply to your use of our website and purchases from our store, together with our Shipping Policy, Return and Refund Policy and Privacy Policy.
CONTACT DETAILS
Email: velamode@yeah.net
Phone: +44 7926 526507
Business address:
Suite 508, 61 Bridge Street
Kington
HR5 3DJ
United Kingdom
USING OUR STORE
Please provide accurate contact, billing and delivery information and use only payment methods you are authorised to use.
You must not use the website for fraud, unlawful activity, interference with its operation or infringement of another person's rights.
If you create an account, keep your login details secure and contact us if you suspect unauthorised use.
PRODUCT INFORMATION
We aim to describe our products and their characteristics accurately. Colours may appear differently depending on your screen settings.
Please review the product description, specifications, available options and any usage instructions before ordering. Contact us if you need clarification.
Images showing a product in use do not mean that every object pictured is included. The product description identifies the items supplied.
PRICES AND PAYMENT
The applicable price and payment currency are displayed when you shop and before you complete checkout.
Prices include applicable taxes where required by law. Any additional shipping charges or optional service charges are disclosed before payment.
Promotions apply only to the products, quantities and conditions stated with the offer. Any applicable discount will be reflected in the cart or checkout.
We will not increase an agreed order price or substitute a materially different product without your agreement.
ORDERS
An order-confirmation email acknowledges receipt of your order. We may need to verify payment, availability or delivery details before dispatch.
If we cannot fulfil an order, discover a material error or reasonably suspect an unauthorised transaction, we will contact you and explain the available resolution. Where an order is cancelled by us, payments taken for that order will be refunded.
Any cancellation or correction will be handled in accordance with applicable law.
DELIVERY, RETURNS AND CANCELLATIONS
Our Shipping Policy explains delivery arrangements, estimated times, tracking and delivery problems.
Our Return and Refund Policy explains our voluntary 30-day return policy, free return shipping and applicable statutory cancellation rights.
Any longer return or guarantee period expressly promised at the time of purchase will be honoured. Changes to our policies do not retrospectively reduce rights or commitments relating to existing orders.
PRODUCT USE
Use products for their intended purpose and follow the supplied instructions, including any safety warnings and maintenance requirements.
Contact us if instructions are missing or if you identify a defect or safety concern.
WEBSITE CONTENT AND THIRD-PARTY SERVICES
Website content is protected by applicable intellectual property laws. You may use it for personal shopping and other uses permitted by law.
Our store is hosted by Shopify. Payment processors and other service providers may have separate terms and privacy notices for their services. MERIDIAN THREADS LTD remains the seller of goods purchased from this store.
YOUR RIGHTS
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for fraud, death or personal injury caused by negligence, or your mandatory rights relating to faulty or incorrectly described goods.
English law applies to these Terms to the extent permitted by law. This does not deprive consumers of mandatory protections or rights to bring proceedings in their country of residence where those rights apply.
CHANGES AND COMPLAINTS
We may update these Terms for future use of the store. The terms applicable to an existing purchase will not be changed retrospectively without a lawful basis.
For questions or complaints, contact velamode@yeah.net so that we can work towards a resolution.